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MyCableCompanySucks.com

I am really frustrated. I have been a customer of my cable company since 2005 and when it works, it works great however, when there is a problem, it lasts forever. We went weeks without internet and on-demand after Hurricane Wilma simply due to the amp down the road not being fully hooked up. We pointed it out to each of the 8 techs who came out over a 7 day period but it took a call to the corporate office to finally get it connected.  Another time we went months with tiling that occurred when it rained and went away after the amp dried out.  Problem was that the techs don't work in the rain. Again, corporate had to get involved. Good thing I am a shareholder. I would hate to think how the non-investor customers are treated. Unfortunately, these are just examples of the problems that we have, not the whole list. I am not naming the company because many of the people who have helped me have been great but the company does have problems with the way it operates and handles repeated calls to the call center. If it causes them to have to deviate from the script, forget it.

And I am a stockholder too. I can only imagine what happens with regular customers.

Today's issue is

We upgraded to X1. New boxes eventually arrived & during self install it was discovered that most channels didn't work.  After several calls and fighting with the voice response system (why can't we push numbers any more) I finally got a human who found that there was a billing code issue. Fixed.  Should be good to go right? Nope.

Next we found that the apps didn't work.  said I need to sign up for internet. Only thing is I have been an internet customer for 10 years and was using VOIP on their internet to call in the first place.  Decided to set up TV #2 first.

Another call. Turns out box #2 was somehow flagged not to activate. Rep fixed it pretty quickly.  Had her check Box 3 too and that had the same issue.  Fixed.

Now I cycled back to the internet issue with the apps. I logged into my account online and saw that it said my internet needed to be activated. Huh?  I used it to get to that page.

Called cable company and asked about it. Was told that I needed to power cycle the box. To humor him, I did and nothing changed. He then said that he needed to roll a truck to fix it. WTF? HIS computer system says that there is an activation issue and a tech needs to come out (with a service charge)????

While he checked with a supv, I took the screenshots below.  Surely doesn't look like a truck issue to me.

Asked to talk to the Supv. & was put on hold. After 38 minutes into the call, it transferred to another level 1 guy who wanted to start over. Asked for a Supv again and again. Put on hold. Call dropped EXACTLY 1 hour into the call.